9ph10 Privacy Policy

9ph10 ("9ph10," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 9ph10 online gaming platform, accessible at https://9ph10.app and any associated subdomains or applications (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the Platform.

This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by 9ph10 in connection with the Platform. It should be read together with our Terms & Conditions, which govern your use of the Platform.

By registering an account on 9ph10 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform.

9ph10 collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

• Registration Data: Full name, date of birth, email address, mobile number, and residential address provided when creating your 9ph10 account;
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and selfie photographs submitted for KYC verification;
• Payment Information: GCash account details, PayMaya account details, BPI, BDO, or Metrobank account information, and other payment method details used for deposits and withdrawals;
• Communications: Messages, emails, and chat transcripts exchanged with our customer support team.

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution;
• Usage Data: Pages visited, games played, session duration, click patterns, and other interactions with the Platform;
• Transaction Data: Deposit and withdrawal history, bet history, game results, and account balance information;
• Location Data: General geographic location derived from your IP address.

9ph10 may receive information about you from third-party identity verification providers, payment processors, fraud prevention services, and analytics providers. This information is used to supplement our records and improve the accuracy of our services.

9ph10 uses the personal information we collect for the following purposes:

• To create and manage your 9ph10 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions;
• To provide, operate, and improve the Platform and its features;
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities;
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account alerts;
• To send you promotional communications about 9ph10 bonuses, offers, and new features, where you have consented to receive such communications;
• To provide customer support and respond to your inquiries;
• To analyze usage patterns and improve the overall user experience on 9ph10;
• To enforce our Terms & Conditions and other applicable policies.

9ph10 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 9ph10, including account management, transaction processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML, KYC, and data protection laws in the Philippines;
• Legitimate Interests: Processing is necessary for 9ph10's legitimate interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Where required by law, we will obtain your explicit consent before processing your data for specific purposes, such as sending marketing communications.

9ph10 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal information with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities;
• Technology and Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements;
• Analytics Providers: Service providers who help us analyze Platform usage and improve our services;
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by applicable Philippine law or court order;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 9ph10's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

9ph10 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit the Platform.

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics Cookies: Help us understand how players interact with the Platform so we can improve its performance and usability;
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalize your experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set where you have provided consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

9ph10 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary for legitimate business purposes. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML regulations;
• Identity verification documents are retained for the period required by applicable KYC regulations;
• Customer support communications are retained for up to three (3) years;
• Marketing consent records are retained until you withdraw your consent.

When personal data is no longer required, 9ph10 will securely delete or anonymize it in accordance with our data retention procedures.

9ph10 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Access controls limiting data access to authorized personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Employee training on data protection and information security practices.

While 9ph10 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9ph10 will notify you and the relevant authorities as required by applicable law.

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by 9ph10:

• Right to Access: You may request a copy of the personal data we hold about you;
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer via the support channels listed in Section 13. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

The 9ph10 Platform is strictly intended for individuals aged 21 years and above. 9ph10 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account.

If you believe that a minor has registered on the 9ph10 Platform, please contact us immediately at the details provided in Section 13 so that we can investigate and take appropriate action.

9ph10 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, 9ph10 will ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with applicable Philippine data protection requirements.

9ph10 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the 9ph10 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how 9ph10 protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9ph10 handles your personal data, please contact our Data Protection Officer. We are committed to addressing your concerns promptly and transparently.

You may reach our Data Protection Officer by email at: [email protected]

For general support inquiries, you may also contact our customer support team at: [email protected]

Our support team is available 24/7 via live chat on the Platform. Written inquiries are typically responded to within two (2) business days.