9ph10 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 9ph10 ("9ph10," "we," "us," or "our") governing your access to and use of the 9ph10 online gaming platform, including all games, services, features, and content available at https://9ph10.app and any associated subdomains or applications (collectively, the "Platform").

By accessing the Platform, creating a 9ph10 account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any game-specific rules published on the Platform. If you do not agree to these Terms, you must immediately cease using the Platform.

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

The 9ph10 Platform is strictly available to individuals who are at least twenty-one (21) years of age. This minimum age requirement is consistent with Philippine gaming regulations. By registering an account, you represent and warrant that you are 21 years of age or older. 9ph10 reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.

To be eligible to register and maintain a 9ph10 account, you must:

• Be at least 21 years of age;
• Be a natural person (corporate accounts are not permitted);
• Not be a resident of any jurisdiction where online gambling is prohibited by applicable law;
• Not be an employee, contractor, director, or officer of 9ph10 or any of its affiliates, or an immediate family member of such a person;
• Not have been previously excluded or banned from the 9ph10 Platform;
• Provide accurate, complete, and current registration information.

Each player may register only one (1) account on the 9ph10 Platform. The creation of multiple accounts by a single individual is strictly prohibited. Where duplicate accounts are identified, 9ph10 reserves the right to close all associated accounts, void any pending bets, and forfeit any balances held in those accounts.

You are responsible for ensuring that all information provided during registration is accurate and up to date. 9ph10 may require you to submit identity verification documents, including but not limited to a government-issued ID, proof of address, and proof of payment method, before processing withdrawals or at any other time deemed necessary.

You are solely responsible for maintaining the confidentiality of your 9ph10 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party or allow any other person to access your account.

All activity conducted through your 9ph10 account — including wagers placed, deposits made, and withdrawals requested — is your sole responsibility, regardless of whether such activity was authorized by you. If you suspect that your account has been accessed without your authorization, you must notify 9ph10 immediately via the support channels provided on the Platform.

9ph10 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. 9ph10 reserves the right to suspend any account where unauthorized access is suspected, pending investigation.

9ph10 accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as listed on the Platform from time to time. All deposits are processed in Philippine Peso (PHP). The minimum deposit amount is ₱100, unless otherwise specified for a particular payment method or promotion.

Deposits are generally credited to your 9ph10 account instantly or within a short processing period depending on the payment method used. 9ph10 does not charge fees on deposits; however, your payment provider may apply its own transaction fees.

Withdrawal requests are subject to identity verification. 9ph10 will only process withdrawals to payment methods that have been verified as belonging to the account holder. Withdrawals to third-party accounts are strictly prohibited.

Processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within a few hours. Bank transfers to BPI, BDO, and Metrobank are generally completed within one (1) business day. 9ph10 reserves the right to extend processing times where additional verification is required.

All transactions on the 9ph10 Platform are conducted in Philippine Peso (PHP). Where a game or service is denominated in a different currency, conversion will be applied at the rate determined by 9ph10 at the time of the transaction.

9ph10 offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, and referral rewards. All bonuses are subject to the specific terms and conditions published alongside each offer, which form part of these Terms.

Unless otherwise stated in the applicable promotion terms, the following general bonus conditions apply:

• Bonuses are credited to your account in the form of bonus funds and are subject to wagering requirements before they may be withdrawn;
• Wagering requirements must be met within the validity period specified for each bonus;
• Only one bonus may be active at a time, unless otherwise specified;
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met;
• 9ph10 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice;
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim bonuses multiple times — will result in forfeiture of the bonus and may result in account suspension.

All games available on the 9ph10 Platform are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the applicable rules before placing wagers. 9ph10 accepts no liability for losses arising from a player's failure to understand game rules.

Game outcomes on the 9ph10 Platform are determined by certified random number generators (RNGs) or, in the case of live casino games, by real-time physical outcomes conducted by live dealers. 9ph10 does not manipulate game outcomes.

In the event of a technical malfunction or error during gameplay, 9ph10 reserves the right to void affected bets and return stakes to the player's account. Winnings generated as a result of a technical error are not valid and will not be paid out.

The following activities are strictly prohibited on the 9ph10 Platform and may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities:

• Registering or using an account if you are under 21 years of age;
• Providing false, inaccurate, or misleading registration information;
• Creating or operating more than one account;
• Using automated software, bots, scripts, or any other tools to interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities for financial gain;
• Colluding with other players to gain an unfair advantage;
• Using the Platform for money laundering or any other illegal financial activity;
• Engaging in any form of fraud, including chargebacks on legitimate deposits;
• Accessing the Platform from a jurisdiction where online gambling is prohibited;
• Harassing, threatening, or abusing 9ph10 staff or other players.

9ph10 is committed to promoting responsible gaming and takes the welfare of its players seriously. The Platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time limits, and self-exclusion options. These tools are accessible through your account settings.

If you believe that your gambling is becoming problematic, we strongly encourage you to make use of these tools and to seek support. 9ph10 supports the responsible gaming initiatives of PAGCOR and encourages players to visit the Responsible Gaming page for further information and resources.

Self-exclusion requests are processed promptly. Once a self-exclusion is in effect, 9ph10 will take reasonable steps to prevent the excluded player from accessing the Platform. Self-exclusion periods cannot be reversed before the agreed exclusion period has elapsed.

All content on the 9ph10 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the property of 9ph10 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior written consent of 9ph10.

To the maximum extent permitted by applicable law, 9ph10 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

9ph10's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your 9ph10 account in the thirty (30) days preceding the event giving rise to the claim.

9ph10 does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

9ph10 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

9ph10 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. For full details on how your data is handled, please review the Privacy Policy.

9ph10 reserves the right to suspend or terminate your account at any time, with or without notice, if it determines in its sole discretion that you have violated these Terms, engaged in prohibited activities, or if your account poses a risk to the integrity of the Platform or other players.

Upon termination of your account for cause, 9ph10 reserves the right to forfeit any bonus funds and, where fraud or prohibited activity is established, any real-money balance held in the account. Where an account is closed at your own request and no breach of these Terms has occurred, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your verified payment method.

You may request the closure of your 9ph10 account at any time by contacting our support team. Account closure requests are processed within a reasonable timeframe. Pending bets at the time of closure will be settled in accordance with normal game rules.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and 9ph10, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. Most disputes can be resolved quickly through direct communication with our support team.

If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You agree to submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the 9ph10 Platform, please contact our support team. Our customer support is available 24 hours a day, 7 days a week.

You may reach us via the live chat feature available on the Platform, or by email at: [email protected]

9ph10 aims to respond to all written inquiries within two (2) business days. For urgent matters, live chat is the fastest way to reach our support team.